Contact - How to Reach Stelario Casino
Questions, problems or feedback? We're available 24/7. Here you'll find all contact options.
Live Chat - Fastest Option
Live chat is the most efficient method to get help:
- Availability: 24 hours a day, 7 days a week
- Response time: Average under 5 minutes
- Language: English and multiple other languages
The chat button is located at the bottom right on every page. Just click, describe your issue, get solution.
Email Support
For less urgent inquiries or detailed matters:
Email: [email protected]
Response time: Within 24 hours, usually faster
In emails please provide:
- Your account username
- Registered email address
- Detailed description of the problem
- Screenshots if relevant
Special Inquiries
Privacy Requests
For requests about your personal data (access, deletion, correction):
Email: [email protected]
VIP & High Rollers
From Gold level you get a personal account manager. Contact details are provided after reaching the level.
Media & Partnerships
For business inquiries, affiliate programs or media requests:
Email: [email protected]
Frequently Asked Questions
Many questions can be quickly resolved on our FAQ page. There you'll find answers about:
- Registration and verification
- Deposits and withdrawals
- Bonus terms
- Technical problems
- Game rules
Postal Address
For official written communication:
Stelario Casino
Kaya Richard J. Beaujon Z/N
Curaçao
Netherlands Antilles
Note: Responses to postal mail can take several weeks. For quick help use chat or email.
Complaints and Disputes
Unhappy with our service? We take complaints seriously:
- First contact regular support via chat or email
- If no solution is found, escalate to: [email protected]
- We respond within 5 business days with a solution or explanation
If you remain dissatisfied, you can contact our licensing authority:
Curaçao Gaming Control Board
Website: www.gaming-curacao.com
Expected Response Times
Here's what you can expect when contacting us:
| Contact Method | Response Time | Best For |
|---|---|---|
| Live Chat | Under 5 minutes | Urgent issues, quick questions |
| Email Support | Within 24 hours | Detailed inquiries, documentation |
| Privacy Requests | Within 5 business days | Data access, deletion requests |
| Complaints | Within 5 business days | Unresolved issues, disputes |
Tips for Faster Support
Help us help you faster by following these tips:
- Be specific: Describe the problem clearly with all relevant details
- Include screenshots: Visual proof speeds up resolution
- Provide account info: Username and registered email help verify your identity
- Check FAQ first: Many common questions are already answered there
- Stay polite: Our team wants to help - courtesy makes the process smoother
When Can You Reach Us?
Live Chat: 24/7/365 - Always available
Email Support: Monitored 24/7, responses within 24 hours
Phone Support: Currently not available - use chat or email instead
We don't have traditional office hours. Online casino never sleeps, and neither does our support team.
Feedback and Suggestions
Got ideas how we can improve? We want to hear them:
Email: [email protected]
We read every suggestion. While we can't implement everything, player feedback directly influences our development priorities. Your input matters.
Social Media
Follow Stelario for updates, promotions and news:
Note: For support requests please use official channels (Chat/Email), not social media.